Frequently asked questions

Orders placed on working days by 2 pm (Romanian time) ship the same day. Orders placed after 2 pm, at the weekend or on public holidays ship the next working day. In Romania we deliver with Cargus, and orders arrive within 1–3 working days of being placed.

Free delivery in Romania on orders of at least 300 lei. For orders under 300 lei, delivery costs 18 lei. In the other European Union countries we deliver to, delivery is free on orders of at least €200 and costs €20 below that.

For now, we only deliver to your address, by courier.

Yes. You receive the tracking number (AWB) by email as soon as your parcel ships.

Yes, to most European Union countries, with DPD, within 3–10 working days depending on the destination. For now, we do not deliver to Malta, Cyprus or outside the European Union. The full list of countries is in our shipping policy.

Cash on delivery, in Romania only. Online by card (Visa, Mastercard) or with Google Pay. By bank transfer, for companies.

Buy 3 lash trays and get 5% off, 4 trays 10% off, and 5 trays 15% off. The discount is applied automatically in your cart, with no code, and only lash trays count. Discounts do not combine: you always get the one that saves you the most.

You choose 3 lash trays and also get an Ultra PRO Adhesive (5 ml), and the 4th tray is free. In Romania the bundle costs 364 lei with free delivery; in other EU countries the price is shown in euros and our standard EU delivery rates apply. See the 3+1 Bundle.

Yes. You have 14 calendar days from delivery to withdraw from the contract, without giving a reason. Email us at contact@hqlashes.com with your order number and the products you are returning, and we will send you the return address. You pay the cost of returning the products. Full details are in our refund policy.

For hygiene reasons, sealed products that have been unsealed after delivery: adhesives and adhesive accelerators; primer, remover and cleansers; lash extension trays and premade fans; applicators, brushes, eye patches and other single-use supplies. If the seal is intact, you can return them.

Let us know as soon as possible, ideally within 48 hours of delivery, at contact@hqlashes.com, with photos of the product and the packaging. We will replace it or refund it in full, shipping included, at no cost to you.

Within 14 days of telling us you are withdrawing. We may hold the refund until we receive the products or proof that you have sent them. We refund using the same payment method; for cash-on-delivery orders, by bank transfer to the account you give us.

With 0.07 thickness, using the volume technique, you use about 3 rows per client, so one tray is enough for about 6 clients. With 0.10 thickness, 2 rows make one client, so about 10 clients per tray.

Up to 4 weeks after opening, as long as you close the cap after every use. Do not leave the bottle open.

Our individual lash trays come in C, CC, D, L and M curls. Lengths are 5–15 mm for Black 0.07 and 0.10, 7–15 mm for Black 0.05, and 5–13 mm for Dark Brown and Light Brown. Mix trays have mixed lengths in the same tray: 5–9 mm or 6–13 mm. Premade 5D and 8D fans come in CC, D and M curls, with lengths from 7 to 13 mm.

We sell professional lash extension products, intended mainly for lash technicians and salons. Using them requires professional training. If you are just starting out, see our courses.

On WhatsApp or by phone at +40 730 038 368, Monday to Friday, 9 am to 5 pm (Romanian time), or by email at contact@hqlashes.com. We reply to emails within 24 hours on working days.