Last updated: 6 October 2026
You have the right to withdraw from the contract within 14 days of receiving the products, without giving a reason. You can also change your mind before your parcel arrives. Here you can send us your withdrawal statement directly on the website, without an account.
Withdraw from contract here
We have received your withdrawal statement. We will email you an acknowledgement of receipt, with the content of your statement and the date and time you sent it, on the same working day. If you write to us at the weekend or on a public holiday, you will receive it on the next working day. If you do not receive it, email us at contact@hqlashes.com or call +40 730 038 368.
What happens next
- We email you the acknowledgement of receipt and the return address.
- You send the products back within 14 days of your statement. You pay the return shipping.
- We refund you within 14 days of your statement, including the standard delivery cost. We may wait until we receive the products or proof that you have sent them.
All products are shipped sealed, in a box with a protective film. For hygiene reasons, adhesives, solutions, lash trays, premade fans, applicators, brushes and eye patches cannot be returned once you have broken the film or opened the box. You will find all the details in our Returns and refunds policy and in our Terms and conditions.
Other options
You can also email your statement to contact@hqlashes.com, including with the model form in our Returns and refunds policy. Please include your order number and the products.
For courses: you can cancel your booking at any time before the course, free of charge, with a message or a phone call.
