Contact information

HQ Lashes is an online store operated by S.C. KAROL SUITES S.R.L.

Registered office: str. Fabrica de Chibrituri nr. 17-21, Bucharest, Romania

Returns address: str. Izvor nr. 3, Bragadiru, Ilfov County, Romania

Tax registration code (CUI): 48795432

Trade Register number: J40/17333/2023

 

How to contact us

Email: contact@hqlashes.com

Phone: +40 730 038 368

Opening hours: Monday–Friday, 09:00–17:00 (Romanian time)

We reply to emails within 24 hours on working days.

 

Complaints:

If you are unhappy with an order, please write to us at contact@hqlashes.com. We aim to reply within 48 hours and to find an amicable solution.

If we cannot reach an agreement, you can contact the Romanian National Authority for Consumer Protection (ANPC), anpc.ro. For alternative dispute resolution (SAL), you can file a request on the ANPC platform: reclamatiisal.anpc.ro. If you live in another EU country, the European Consumer Centre in your country can also help.